AMS Advantage: The BEST customer service
We’re not ashamed to say it: AMS Customer Service is the BEST in the business. Why is that? Because we hire only U.S.-based musicians to run our call center!
When you call with questions about music gear, you’ll get to talk to a musician who not only knows the products and features but who’s also going to be as excited about them as you are. They’ll listen to your needs and give you personalized advice to point you in the right direction to suit your musical style.
More than a million customers have purchased music gear from AMS over the past 30+ years. See for yourself why AMS is America’s Advocate for Working Musicians and contact our friendly Gear Experts via email, phone, or chat today!
Customer Service
Place an order or ask questions about an order 7 days a week:
Mon - Fri: 8am - 9pm Eastern Time
Sat - Sun: 9am - 5:30pm Eastern Time
Product Assistance
Ask technical questions about products:
Mon - Fri: 8am - 9pm Eastern Time
Sat - Sun: 9am - 5:30pm Eastern Time
Credit Department
Questions about NEW payment plan orders:
Mon - Fri: 8am - 8pm Eastern Time
Sat: 9am - 5pm Eastern Time
Sun: 11am - 5pm Eastern Time
Payments
Make a payment, payment questions/status:
Mon - Fri: 8am - 8pm Eastern Time
Sat: 9am - 1pm Eastern Time
Web Related Questions or Comments
Spanish Speaking
Speak to a Spanish Speaking Agent
Mon - Fri: 8am - 6 pm Eastern Time
Meet the AMS Gear Experts
When you call in for product or sales support. You’re going to talk to real working musicians. Get to know your friendly neighborhood AMS Gear Experts