AMS Advantage: FREE Gold Lock Extended Warranty

In the simplest terms, this warranty is a rock-solid promise from AMS. Should any hiccups occur with a product during this extended period, we're on it. Whether you need a repair or a replacement, it’s on the house.

It’s super easy to use your Gold Lock Extended Warranty from AMS. Just follow these steps:

• Step 1: Purchase a product with the Gold Lock logo – The warranty comes free!
• Step 2: Call customer service – Our crack team of all-musician customer service reps will walk you through the process of setting up your warranty return. 
• Step 3: Send us your gear – Just cover the shipping. We’ll handle the rest.
• Step 4: Get your gear back – We’ll complete the repair or replacement and send the gear right back to you, so you don’t even miss a beat. 

Our goal is to make the warranty process as simple and fast as possible. After all, what’s a musician without their gear!? 

Key point #1: Our warranty is as tough as the gear it protects, but it draws the line at misuse or abuse. A piece that has normal wear and tear that goes faulty? Covered. Drop it off a stage mid-solo? That's a different story. The Gold Lock Extended warranty is set up to in essence mirror the manufacturer’s warranty.

Key point #2: If there is a problem with a product, we ask our customers to play a small but crucial role: get the product to us. Once you’ve done that, you can just kick back, and we'll handle everything from there — including the return trip back to your doorstep.

It might sound unreasonable, but this is actually industry standard practice. This practice not only aligns with common procedures across the sector but also enables us to concentrate our resources on providing exceptional post-receipt services.

Once your item reaches us, you can rest assured that we'll handle everything from there — from comprehensive assessment and repair or replacement to covering the return shipment back to you. This approach ensures that we can continue to offer an extensive and valuable extended warranty service, maintaining our commitment to your satisfaction without additional charges for the warranty coverage.

And honestly if we paid for shipping, everyone would be sending their gear back for every little thing. If we ask you to pay for shipping, we know you’re serious. Just a typical example of rotten people ruining it for everyone… We hate it too.

Upon receiving your gear, our dedicated warranty team will carefully evaluate it to determine the best course of action. Depending on the specific condition and the nature of the issue, we will either repair your item to bring it back to its best or replace it outright. Our priority is to ensure your complete satisfaction with the process and the outcome.

We understand that being without your gear can be inconvenient, so we strive to resolve warranty claims as swiftly as possible. Typically, the process can take between 4-6 weeks, depending on the complexity of the repair or the availability of replacement units. Rest assured; we'll keep you informed every step of the way.

The extended warranty coverage is a one-time benefit that concludes once we've fulfilled our commitment by repairing or replacing the original product. The serviced or new item will continue to be covered under the manufacturer's warranty, providing further peace of mind.

Our Gold Lock Extended Warranty is a complimentary benefit provided with your original purchase, designed to extend the manufacturer's warranty by an additional year at no extra cost. Currently, we do not offer the option to purchase extended coverage beyond this period. Our goal is to provide substantial value and assurance through this exclusive offer, enhancing your experience with every purchase from AMS.

In the rare event that your item under warranty is discontinued or no longer available, our first step will be to attempt a repair.

If a repair isn't feasible, we've got you covered in two ways: we'll either upgrade you to the latest version of the product, ensuring you're not missing out on any advancements, or provide you with an AMS in-house credit equal to the value of your original purchase. This credit can be applied towards any single item on our website, giving you the flexibility to choose what best suits your needs. Our aim is to ensure you're delighted with the resolution and can get back to making music without skipping a beat.

Our Gold Lock Extended Warranty is designed to extend the same level of coverage as the manufacturer's warranty, which does not include damages resulting from misuse or abuse. This policy ensures that we can provide consistent and fair service to all our customers, focusing on defects in materials and workmanship. We encourage all users to handle their gear with care to ensure its longevity and performance.

You cannot extend coverage beyond the initial 12-month period. However, if your item is replaced under this warranty, the replacement product will come with a full new manufacturer's warranty, giving you a fresh start.

For repaired items, the warranty coverage will be specific to the repair work performed, as dictated by the terms of the repair facility. This approach ensures that each item's warranty coverage is tailored to its condition and service history, providing you with the most appropriate protection and peace of mind for your gear.